When in Doubt, Mumble: A Bureaucrat's Handbook by James H. Boren. This satire on how to be an effective professional bureaucrat is an eye opening look that hits the mark. He provides helpful hints on maximizing orbital referral. That is passing a person with a difficult question around the organization through the maximum number of people before they finally get sent back to you.
I showed an abbreviated version of this book to an old time employee at a large institution and she laughed until there were tears in her eyes. He coins the phrase: "Dynamic Inactivism" to describe the need to be busy about nothing of consequence.
He shows a three dimensional design in tinker toys that describes a complex process of referral for a federal agency during testimony before congress.
This book also can be used in a positive way to keep alert to the wasteful practices promoted in this book. The book,When in Doubt, Mumble: A Bureaucrat's Handbook is out of print but still available from Amazon.com
I showed an abbreviated version of this book to an old time employee at a large institution and she laughed until there were tears in her eyes. He coins the phrase: "Dynamic Inactivism" to describe the need to be busy about nothing of consequence.
He shows a three dimensional design in tinker toys that describes a complex process of referral for a federal agency during testimony before congress.
This book also can be used in a positive way to keep alert to the wasteful practices promoted in this book. The book,When in Doubt, Mumble: A Bureaucrat's Handbook is out of print but still available from Amazon.com
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