The Unthinkable by Amanda Ripley examines in great detail how people respond in a disaster. It covers the events of 911 and notes that people stayed in there offices to call family members and answer email prior to leaving. She provides a vivid account of a kidnapping event from the prospective of the kidnappers and the persons being held hostage. Her vivid description of a nightclub fire also offers information about why some people acted appropriately and others were helpless. An excellent book for those involved in disaster planning and emergency management.
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Interview with author
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